Privacy Policy and T&C



This policy explains how we, Tri Masah For Information Technology Company, LLC (hereinafter referred to as “Tri Masah” or by Mobile APP name “Queen Salons”) or its websites (,, use the personal information which you provide to us when you are using our services, including but not limited to our websites and mobile applications including (Queen Salons) (jointly referred as “Mobile APP”). Please read this Privacy Policy and understand it before using our services. By visiting and/or ordering reservation services on this Mobile APP, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy. 

What information do we collect about you?

We collect personal information from you when you order goods or services from us or use our Mobile APP. We also collect information when you complete any customer survey. Mobile APP usage information may also be collected using cookies (as defined below). Tri Masah will collect information that personally identifies you and/or your location, where required (this may include your name, email address, home address, telephone number, geolocation, etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the Mobile APP and to provide you with offers and information about Tri Masah and other services we think you may be interested in. We might collect this personal information through: online service ordering; entry into competitions; subscribing to our newsletter; creating a user account; sending 'contact us' messages or other correspondence through the Mobile APP; or through advertising, research and direct marketing. We do not collect sensitive information about you. 


Some of the information collected will not personally identify you but will instead track your use of the Mobile APP so that we can better understand how the Mobile APP is used by customers and in turn enhance and improve your experience in booking services. We may obtain this information by use of cookies. Cookies are a small data file transferred to your device that recognizes and identifies your device and allows your device to 'remember' information from the Mobile APP for future use. Cookies do not contain any information that personally identifies you and we do not use cookies in order to obtain such information - your personal information can only be obtained by Tri Masah if you actively provide it to us. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit 

Storage and security of your personal information

Tri Masah will use all reasonable endeavors to maintain the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorized access, modification or disclosure. Tri Masah will destroy any personal information it holds about you which is no longer required. Where you have chosen a password to access certain services of the Mobile APP, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone. Due to the nature of the internet, Tri Masah does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information in connection with the Mobile APP. 

How will we use the information we collect from you?

You consent to Tri Masah collecting and using your personal information for processing reservations or orders on the Mobile APP and any other service provided through the Mobile APP. In particular you expressly consent that Tri Masah may disclose your personal information, including your name, email address, physical address and telephone number to process reservation confirmation and to guide you to the service provider location. You consent to Tri Masah using your personal information for advertising and direct marketing purposes in order to inform you about the Mobile APP and the goods and services can be provided, or other matters that it believes will be of interest to you. Tri Masah may disclose your personal information, and you consent to the disclosure of your personal information, to: • other entities within the Tri Masah For Information Technology Company to be used in other it’s own mobile applications or websites ; and • third parties engaged by Tri Masah or other members of the Tri Masah to perform functions or provide products and services on our behalf such as processing payments, mail outs, debt collection, research, statistical information, marketing and direct or indirect advertising If you would like to unsubscribe from receiving direct marketing communications from Tri Masah or do not want us to share your personal information with other parties, please e-mail us at or follow the steps to unsubscribe which are presented in every communication you receive from us, requesting your personal information be removed from our mailing list. We will use reasonable endeavors to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorizations for processing of your personal information by third parties may result in us not being able to provide you with any services. Tri Masah reserves the right to disclose your personal information if it is required or authorized to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of Tri Masah or any third party, or to avoid injury to any person. If the Tri Masah business is sold or merges with another entity then some or all of your personal information may be passed to a third party. 

Access to your information

Tri Masah will use all reasonable endeavors to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information Tri Masah holds about you. We will use reasonable endeavors to provide a complete list of your personal information within a reasonable period of receipt of your request. Please email us if you would like to receive a copy of this information – Tri Masah reserves the right to charge a nominal fee for the processing of this request in accordance with local legislation. You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavors to correct or delete your personal information as requested within a reasonable period of receipt of your request. Deletion of your account with Tri Masah will not automatically delete the personal information held about you. If you would like Tri Masah to delete all personal information together with the deletion of your account, please follow the steps mentioned-above. Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We will require you to prove your identity before providing you with copies of your personal information. 

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Changes to our Privacy Policy

Tri Masah Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. 

Other Mobile APPs

Our Mobile APP may have links to other Mobile APPs. This privacy policy only applies to the Mobile APP. You should therefore read the privacy policies of the other Mobile APPs when you are using those sites. 

Governing Law:

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of KSA.

• KSA is our country of domicile. 

• Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. 

• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 

• We accept payments online using Visa and MasterCard credit/debit card in SAR (or any other agreed currencies). 

Delivery And Shipment Policy:

Tri Masah will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of KSA..

Refund & Cancellation Policy

Cancelation policy is applicable only for not used services. Refunds will be done only through the Original Mode of Payment within 90 days.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

Tri Masah For Information Technology Company

6300- Dhahran Road-Al Olaya District, Khobar 34448-3206, Saudi Arabia

Mobile: +966 57 050 2181 Email: